“Power went out Friday during our stay. When we got back to the hotel and the power was out, we were told by the manager, Jackie, that they would not be willing to help us find new accommodations. She went as far as to lie about other hotels in the area being without power which was false. We spoke with several of the Marriott hotels she said weren't available to outage that did not lose power all day. Edna at the front desk was very kind and apologetic but Jackie said it was 'out of the kindness of her heart' that she was not going to charge my 7 month pregnant wife and I to cancel the rest of the reservation. Property was fine, no issues with room until it was without power but will never go back to this property. EDIT: Noted the reply from Marriott and want to emphasize that we had no issues with the fact that they lost power. That happens. The issue was that they did nothing to help us set up accommodations somewhere else and then lied to us about every Nashville Marriott being without power. Just adding because they didn’t address any of this in their reply”

“We love Marriott. When we checked into our room there were dirty dishes in the sink. We got another room in about 20 minutes. Room was ok. The cold air return vents had something blown dirty all around them and then the carpet was split and starting to pull up. When we went to check out there were other people there waiting but no one at the front desk. I wouldn’t stay here again for the steep price.”