“Checked in and left for dinner without going to room first. Upon returning the toilet had hair and clearly not cleaned, son took shower and water backed up and slowly drained, called front desk she said no one would be in until next morning to look at it, we have a early appointment to get to and can’t wait for maintenance to arrive, she transferred us to a room that I don’t know when the last time it was vacuumed, swept and mopped. I am very disappointed in the cleanliness of this hotel especially with everything going on with COVID and this hotel is in the dirty condition it is. Did not feel comfortable walking on the floor when it’s visibly dirt, big enough that why is it being missed. Toilet was also still nasty maybe a cleaning brush would be helpful. Only positive was check in, guy was great.”

“Power went out Friday during our stay. When we got back to the hotel and the power was out, we were told by the manager, Jackie, that they would not be willing to help us find new accommodations. She went as far as to lie about other hotels in the area being without power which was false. We spoke with several of the Marriott hotels she said weren't available to outage that did not lose power all day. Edna at the front desk was very kind and apologetic but Jackie said it was 'out of the kindness of her heart' that she was not going to charge my 7 month pregnant wife and I to cancel the rest of the reservation. Property was fine, no issues with room until it was without power but will never go back to this property. EDIT: Noted the reply from Marriott and want to emphasize that we had no issues with the fact that they lost power. That happens. The issue was that they did nothing to help us set up accommodations somewhere else and then lied to us about every Nashville Marriott being without power. Just adding because they didn’t address any of this in their reply”