“I was originally giving them a three-star review but when I got out of the shower and there were no regular sized towels, I decided to go with the one star review. An extremely disappointing experience for a titanium elite member who's used to an amazing Marriott experience. My disappointing experience began with receiving a call prior to even arriving telling me that they needed to swap out my credit cards but they were new and didn't know how to do so. When I did show up they did not offer me any points or amenities as part of my loyalty program. When I called later they confirm there was nothing added. I also asked for water while checking in and they told me they don't have it and then later said oh I'll give you some of the employee only water. Again, nothing I've ever experienced in my 6 years of spending multiple months a year with Marriott. Furthermore, the room is very disappointing knowing there was so many available upgrades and I did not receive one. Finally getting out of the shower and finding only tiny towels. Really put the icing on the cake. Also things to note The hotel is surrounded by nightclubs and often has one in its own bar and restaurant downstairs. They're usually is going to be loud music until 2:00 a.m.”

“Horrible!!! We stayed 2 nights at $129. A night and the total for the stay was 429. Cause of tax and parking. They put a Hold of $487. when we got there, and charged the $429. Separate when we left, which put a total of over $900. On hold off my card without saying that! They could have just released the balance but they double dip my bank! I hate companies like this, no breakfast, nothing! Place is a bad joke! I would never recommend them!”