“I was originally giving them a three-star review but when I got out of the shower and there were no regular sized towels, I decided to go with the one star review. An extremely disappointing experience for a titanium elite member who's used to an amazing Marriott experience. My disappointing experience began with receiving a call prior to even arriving telling me that they needed to swap out my credit cards but they were new and didn't know how to do so. When I did show up they did not offer me any points or amenities as part of my loyalty program. When I called later they confirm there was nothing added. I also asked for water while checking in and they told me they don't have it and then later said oh I'll give you some of the employee only water. Again, nothing I've ever experienced in my 6 years of spending multiple months a year with Marriott. Furthermore, the room is very disappointing knowing there was so many available upgrades and I did not receive one. Finally getting out of the shower and finding only tiny towels. Really put the icing on the cake. Also things to note The hotel is surrounded by nightclubs and often has one in its own bar and restaurant downstairs. They're usually is going to be loud music until 2:00 a.m.”

“We had a great one night stay. The room was affordable. The front desk and staff were very polite and courteous. The mobile check in and check out was easy. The room was clean, the water pressure was strong and the hot water was hot... And it was in the middle of San Jose night life....Who could complain?”