“Upon arrival at the hotel, staff was kind and seemed attentive. Unfortunately a situation was happening at the counter with a distraught young lady and the manager was loudly addressing this situation on speakerphone. Very unprofessional. Room is outdated and needed a deep clean. Beds for 2 adults had 3 pillows. Our reservation was for 3 people and we got linens for 2 people. As Marriott members, we are accustomed to fresh water in the room. There was none. We called the front desk repeatedly to ask for pillows, linens and water. No one answered phones. Even corporate couldn’t reach them. Went downstairs to ask and the employee got huffy about water! We even offered to buy the water. But we had just traveled for hours and it was bitterly cold outside. We wanted to not go out. They did give it to us but the attitude was unnecessary. The elevator wall panel felt like it was falling off when you hit buttons for the floor needed. And it constantly was readjusting itself at the floor. Felt very unsafe. Needed servicing. No complimentary coffee or tea in the lobby. This hotel put all the attention on the beautiful lobby. Would not go back! And definitely was not work the cost! We expect a certain standard when staying at a Marriott and this hotel fell way short.”

“We like to break up our journey so Newark is a nice stop as there are many hotels near by. We stayed at another Marriott last time but there is nothing nearby so this time we try this one because there is a Ruby Tuesday, an IHOP and a mall near by. This hotel looks a bit older. Rooms are not fancy but adequate. We love the bed and had a good night’s sleep which is important. Staff are very nice.”