The Ritz-Carlton Chicago
160 East Pearson Street at Water Tower Place, Near John Hancock Center, Chicago, IL 60611, United States
Rating
4.6
Certificate of Excellence
2019
Price Level
$$$$
Rooms
434
Pets
Yes
from ZAR 58,390.05
19
Dec
The Ritz-Carlton Chicago, Chicago
The Ritz-Carlton Chicago
Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. Inspired by its iconic address that unites city, lake and sky, The Ritz-Carlton- Chicago, stands a beacon in Chicago. Rooted in a heritage known for connecting visitors throughout generations, we celebrate what matters most to our guests in an environment that brings Chicago to life. Art, architecture and industrial innovation are at the core of Chicago’s story, told beautifully through the experience at The Ritz-Carlton. Set within the Water Tower Place near Lake Michigan, the hotel offers attentive service alongside distinct amenities: a culinary tour of neighborhoods in the exclusive Club Lounge, an expanded fitness center overlooking the skyline and luxury accommodations that offer a taste of Chicago living.
Price & Availability
Select your room
Room, 1 King Bed, City View ·
Room Only · 1 King Bed
Book now and save
Non Refundable
Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower) ·
Room Only · 1 King Bed
Non Refundable
Room, 1 King Bed, City View (Hearing Accessible) ·
Room Only · 1 King Bed
Non Refundable
Room, 1 King Bed, City View (Mobility Accessible, Tub) ·
Room Only · 1 King Bed
Non Refundable
Room Run Of House ·
Room Only
Non Refundable
Room, 1 King Bed, Lake View ·
Room Only · 1 King Bed
Book now and save
Non Refundable
City View, Guest Room, 1 King, City View ·
Room Only
Package Rate
Cancel free of charge before Wed, 11 Dec 2024
City View, Guest Room, 1 King ·
Room Only
Package Rate
Cancel free of charge before Wed, 11 Dec 2024
Lake View, Guest Room, 1 King, Lake View ·
Room Only
Package Rate
Cancel free of charge before Wed, 11 Dec 2024
Executive Suite, 1 King Bed, View ·
Room Only
Cancel free of charge before Sun, 1 Dec 2024
Executive Suite, 1 King Bed ·
Room Only
Package Rate
Suite, 1 Bedroom, Tower ·
Room Only
Cancel free of charge before Sun, 1 Dec 2024
Executive Suite, 1 King, Michigan Avenue View ·
Room Only
Package Rate
Cancel free of charge before Wed, 11 Dec 2024
Water Tower Suite, 1 Bedroom Suite, 1 King, Sofa Bed, Water Tower View, City View ·
Room Only
Package Rate
Cancel free of charge before Wed, 11 Dec 2024
Room, 1 King Bed, Lake View (Hearing Accessible) ·
Room Only
Suite, 1 Bedroom, Tower , 1 King Bed and 1 Double Sofa Bed ·
Room Only
Suite, 1 Bedroom, Lakeside ·
Room Only
Cancel free of charge before Sun, 1 Dec 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.6
982 reviews
5
623
4
97
3
43
2
22
1
21
Customers Review
Value 4.9
Location 4.7
Cleanliness 4.8
Comfort 4.7
Neighborhood 4.9
Amenities 4.6
Condition 4.5
Recomendation 82%
“if zero stars were an option... this is a franchise Ritz, which basically means they are more interested in the single property than the Ritz brand. Which is understandable in a capitalistic society. Service is non-existent and this place is understaffed. None of the usual Ritz-Carlton perks are available at this location. And for close to a thousand dollars per night, I expect my wife and children to be a little pampered during our visit just like the Ritz does at all non-Franchised properties around the world.
I spent close to 45 minutes on the phone with the Ritz Central Reservations Call Center talking through arrival times, transportation, departure times, spa times for my wife, our Anniversary requests, etc. When I checked in they had no record of that 45 minute conversation, our early arrival, room requests, etc.
Have stayed here for New Years for a decade and will not return. They simply don't give a F!@# if you are Titanium which is the Ritz's highest rewards level. Willing to pay for service but this property simply does not get it. Paid Cash and did not use reward points. Good thing there are several 5-Star hotels in Chicago to select from in the future.”
— Samuel Garmon
“This place was so amazing. From the moment I pulled up I could tell it would be better than I expected from reading some of the mixed reviews. The main entrance off the street is the lower level but there is another covered entrance. When you enter the lower level doorman greet you and whisk you up to the main entrance/lobby the main lobby is so decadent and opulent you will feel like it’s show time. When I arrived and the front desk everyone was so happy. I was checked in and they gave me an excellent room. Kanika at the front desk was so nice and professional. She went above and beyond to make sure my stay was special and it was very appreciated. Also Laurel at the concierge was so polite and told me all I needed to know about the main attractions in Chicago for my stay. I could go on and on. But I will say my room was perfect. The views were perfect. The spa, pool and gym were perfect. The food and service was completely 5 star. And the location was a dream. I will definitely be back.”
— Bernard Brown
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