“Amazing hotel with a great staff. Centrally located.”

“I am shocked that the reviews are good as they were. Perhaps they do a good job outside a pandemic. However I must say that the hotel is not doing a good job in many regards. The hotel has a single door for entry and its locked. Sometimes you have to wait to get access. The staff are so bored they disappear from their post. There is no assistance with luggage. Travelling with a baby and a few suitcases and a stroller isn't issue, however they made no effort to assist or provide assistance on the way in. The hotels' room loading practices are to place as many people on one floor. I had a corner suite and the adjoining room and the adjacent room were occupied during my entire period with various guests. The hotel itself was not busy by any means. Truly it was perhaps at 1/5 capacity from my lobby count at best, yet they are loading floors and leaving others empty. Didn't make sense, however I sure the NH media team will rush to rationalize my comment or bury it in top posted positive comments in days! The Housekeeping was horrendous. My suite had two bathrooms, a living room and dining area and I had one hand soap and one hand towel. It took several calls to get my room amenities up to the standard they allege their property to be. Your not busy...make an effort to do room checks and stocking before your guest arrives. The property also boasts that staff speak English. They are correct. One person at front desk speaks English. That is all! In fact, most of the staff play avoidance because they do not. Even a staff member with a British Flag on their name tag could not utter more than two words in English. The Manager Lara explained in an email that their staff even speak Finnish! She is out to lunch! The Covid Protcol? They pump sanitizer and alcohol mats everywhere, however they don't provide basic facial tissues that even 2 star hotels provide for you to use to press elevator buttons etc. They force you to use sanitizer even when dining prior to touching your food, which we all know is not safe for digestion and causes more problems. If a guest is eating by themselves socially distant and has arrived from their room, why are you mandating they digest residual sanitizer when eating their toast? The staff also serve and remove soiled dishes wearing the same gloves. I counted 3 staff who went to the kitchen with soiled dishes and turned back around with a serving within 15 seconds. The housekeeper some days wore a gown and then other days she didn't. Again, she did not change her gloves once after cleaning my room or the adjacent one on three occasions that I was waiting in the hall for my room. Room service was just as challenging. The APP they are using does not work consistently and they also don't prep their menu accordingly to their descriptions. The food overall was very disappointing, but for a hotel who is trying to re-engage clients to stay with them, they really have to get better management. I am able to write this comprehensive review because I was at hotel with my son waiting for his passport for two weeks and you will be surprised with what can be seen when no one is paying attention. The Front desk staff are great. They truly are friendly and helpful as they can be. I would not say the same for their Manager L.M.H. During my two week stay and after expressing many concerns, she refused to speak with me. When reaching out to the chain to discuss all the issues, even their GM A.M.G didn't make any efforts. I do not doubt this brand wants to be known for style, class and culinary flare, but I have to admit other than location and the grandeur of their suite, I have had a better, safer and more sanitary stay at a Ramada in the United States. I will have to assume many of those previous reviews are employee written, though the English is much better! lol The hotel chain keeps flagging my honest review instead of making efforts to engage with their customer.”