“Well looks like no one has responded to my several emails so we resort to posting a review. I hope this sheds light of my experience of the Hilton Grand Vacations “experience” at this participating hotel. When we first signed up for our AMEX card we got a call from Hilton Grand Vacations asking us if for $500 we wanted to book an experience with them in Cabo, Vegas, or Cancun (I believe was the last option). We chose Cabo having never been and hearing great things. The deal being, we pay pre-pay $500 for the hotel and in return we have to do a Sales Tour. A deal we willingly and knowingly accepted. Unfortunately, what a horrible experience it was. I’m sad to say, I would never recommend this to a friend and in fact I’d warn people about this. It felt like such a scam from the moment we arrived at the hotel. We were told we’d be out in one of the Hilton hotels and were put in the Hampton. The hotel was completely run down, not well kept, not the “Hilton” experience we were promised. First off, the rooms were old. The couch was torn, the bathroom mirror had a crack that was sealed with a sticker, the toilet didn’t work, and the pool didn’t even have lawn chairs to sit out in. Just tables and “cabanas” that were full of mud! I’ve attached pictures. So anyone who knows anything about Cabo is that your hotel and resort is about 90% where you spend your day. There was NOTHING to do. And the things there were to do were disappointing to say the least. To top it off the day we had the tour, no transportation was provided. Which we were told about, but seriously, $30 to go to a hotel that’s 5 minutes away? Hilton seriously can’t better accommodate their guests? The sales tour was actually great. However due to a myriad of reasons, we decided not to move forward. I will be honest many of those reasons included feeling absolutely scammed by Hilton. Does Hilton seriously think we are stupid enough not to realize that you put us in a run down hotel and then “impress us” with the fancy hotel for the tour? It was a sales tactic! If anything it just showed us you could’ve given us a better experience, but chose not to! You care more about making money for the tour than the actual experience of your guests. That didn’t give us any confidence to move forward if the Hampton is any evidence of how you take care of your hotels. We were deeply DEEPLY disappointed and will not be recommending this to anyone in the future as we’d hope we would. I really hope they’d respond to my email to help future guests but here I am warning them instead. Don’t spend your hard earned money on expensive flights to be met with a disappointing experience. If this is where you are staying- run.”

“Un check-in vergonzoso con unas colas gigantescas. Están múltiples pero solo atienden una persona, y no establecen colas para los que ya hicieron el check-in y los que se han quedado varados por un vuelo. Mal organizado y tuve que esperar una hora para que me dieran algo que costaba un minuto. Mala atención. Un manager que ayuda, ni tiene visión del problema entre manos. Una vergüenza como lo llevan y que no tengan a alguien más competente. No tienen toallas en la piscina ni se preocupan. Y para colmo en mi desayuno, que agradecido estoy de este incluido, pero que cocinen las patatas porque las sirven duras, todavía sin cocinar. Poca atención al detalle. Una vez más creo que es responsable el manager que es un desastre.”