“Drove overnight to this hotel in which I had a reservation. Upon walking in at 2am was met with grumpy faces and a clerk with a attitude. Very unfriendly. Take the elevator to my floor the hall stinks like cigarettes smoke. Enter my room and hit with a overpowering smell of mildew. At 2am my friend and I are dead tired and we concluded that going down to complain about the smell wouldn’t yield much resolve so we decide to just leave at daybreak. I went to sit on my bed and by behind felt wet, I get up and check the bed and I feel the sheets on the bed are very damp, my friend found hers the same way. Not only were the sheets wet so was the blankets on both beds. This time we go to the front desk and I told her the bedding was wet, she rudely repeats “wet”! I explained that perhaps they were not done drying before housekeeping applied them to the bed. She looks frustrated, picks up the phone and told someone to bring new sheets. We go back to the room and someone came and threw two thin sheets on the foot of the bed and expected us to remake the bed, never replacing the comforters. I call and ask why do I a guest who has paid a lot to stay there have to change my sheets ? She said there is nothing she can do and if I’m unhappy to call the manger the next day (which was a Sunday). I call American Express (3rd party booking) and after hearing the situation they called to the front desk and when they ask the front desk what is their policy in situations like this the, the girl said “she doesn’t know”. American Express tried for over an hour with me on hold to get us a new room or a refund , was told no and there is nothing they can do. We were stuck there to sleep in wet beds. Asked for an iron upon waking was told they don’t have any but all rooms have a clothes steamer, I informed her my room did not, she then said she’d send me a steamer, someone brought a dirty broken iron to the room. I was able to obtain the managers info but it’s pointless. I have called and emailed Ms. Lopez to no avail. They refuse to make this right. The place is a smelly dump with below standard, unprofessional service. Was told the room had a view, it didn’t. The place looks nothing like the pictures online and I would have preferred to stay at a low budget motel than to be treated how we were. I will continue to escalate this issue until it is resolved. Dirigi durante a noite para este hotel em que eu tinha uma reserva. Ao entrar às 2 da manhã, encontrei rostos mal-humorados e um balconista com atitude. Muito hostil. Pegue o elevador para o meu andar, o corredor fede como fumaça de cigarro. Entre no meu quarto e seja atingido por um cheiro insuportável de mofo. Às 2 da manhã, meu amigo e eu estamos mortos de cansaço e concluímos que descer para reclamar do cheiro não renderia muita resolução, então decidimos sair apenas ao raiar do dia. Fui sentar na minha cama e por trás me senti molhada, me levanto e verifico a cama e sinto que os lençóis da cama estão muito úmidos, minha amiga encontrou os dela da mesma forma. Não apenas os lençóis estavam molhados, mas também os cobertores de ambas as camas. Desta vez vamos até a recepção e eu disse a ela que a roupa de cama estava molhada, ela repete rudemente “molhada”! Expliquei que talvez eles não tivessem terminado de secar antes que a arrumadeira os aplicasse na cama. Ela parece frustrada, pega o telefone e diz a alguém para trazer novos lençóis. Voltamos para o quarto e alguém veio e jogou dois lençóis finos no pé da cama e esperava que refizéssemos a cama, nunca trocando os edredons. Eu ligo e pergunto por que um hóspede que pagou muito para ficar lá tem que trocar meus lençóis? Ela disse que não há nada que ela possa fazer e se eu estiver infeliz em ligar para a manjedoura no dia seguinte (que era um domingo). Ligo para American Express (reserva de terceiros) e depois de ouvir a situação ligaram para a recepção e quando perguntam à recepção qual é a sua política em situações como esta, a rapariga disse “não sabe”. A American Express tentou por mais de uma hora comigo em espera para conseguir um novo quarto ou um reembolso, foi informado que não e não há nada que eles possam fazer. Estávamos presos lá para dormir em camas molhadas. Pediram um ferro de passar ao acordar e disseram que não tinham, mas todos os quartos têm vaporizador de roupas, informei a ela que meu quarto não tinha, ela então disse que me enviaria um vaporizador, alguém trouxe um ferro sujo e quebrado para o quarto . Consegui obter as informações dos gerentes, mas é inútil. Liguei e enviei um e-mail para a Sra. Lopez sem sucesso. Eles se recusam a fazer isso direito. O local é um lixão fedorento com serviço não profissional e abaixo do padrão. Disseram que o quarto tinha vista, não. O lugar não se parece em nada com as fotos online e eu teria preferido ficar em um motel de baixo orçamento do que ser tratado como éramos. Vou continuar a escalar esse problema até que seja resolvido.”

“Drove overnight to this hotel in which I had a reservation. Upon walking in at 2am was met with grumpy faces and a clerk with a attitude. Very unfriendly. Take the elevator to my floor the hall stinks like cigarettes smoke. Enter my room and hit with a overpowering smell of mildew. At 2am my friend and I are dead tired and we concluded that going down to complain about the smell wouldn’t yield much resolve so we decide to just leave at daybreak. I went to sit on my bed and by behind felt wet, I get up and check the bed and I feel the sheets on the bed are very damp, my friend found hers the same way. Not only were the sheets wet so was the blankets on both beds. This time we go to the front desk and I told her the bedding was wet, she rudely repeats “wet”! I explained that perhaps they were not done drying before housekeeping applied them to the bed. She looks frustrated, picks up the phone and told someone to bring new sheets. We go back to the room and someone came and threw two thin sheets on the foot of the bed and expected us to remake the bed, never replacing the comforters. I call and ask why do I a guest who has paid a lot to stay there have to change my sheets ? She said there is nothing she can do and if I’m unhappy to call the manger the next day (which was a Sunday). I call American Express (3rd party booking) and after hearing the situation they called to the front desk and when they ask the front desk what is their policy in situations like this the, the girl said “she doesn’t know”. American Express tried for over an hour with me on hold to get us a new room or a refund , was told no and there is nothing they can do. We were stuck there to sleep in wet beds. Asked for an iron upon waking was told they don’t have any but all rooms have a clothes steamer, I informed her my room did not, she then said she’d send me a steamer, someone brought a dirty broken iron to the room. I was able to obtain the managers info but it’s pointless. I have called and emailed Ms. Lopez to no avail. They refuse to make this right. The place is a smelly dump with below standard, unprofessional service. Was told the room had a view, it didn’t. The place looks nothing like the pictures online and I would have preferred to stay at a low budget motel than to be treated how we were. I will continue to escalate this issue until it is resolved.”