“The Staff was very helpful and promoted Covid-19 guidelines and service very well. However, the valet service employees were a mixed bag. They differed in opinion on weather you needed your ticket or not to retrieve your car, some saying only when you check out, others saying every time you pick up your car. The last valet I encountered was when I was checking out. I was carrying all of my luggage, struggling using both hands to operate doors, and he sat and watched me without offering any assistance, even in opening the car trunk. He handed me my keys without getting any confirmation that it was my car. When I'd commented that the least he could do is open the trunk door he replied that he is a valet and isn't required to do that. I asked him the name of his valet company before getting in the car, after which he started to talk trash about me thinking I couldn't hear him with the windows up. When I called the Concierge to report the poor customer service I was told I will be getting a phone call from the manager. It's been nearly a week and I have not received a phone call. This star review would be higher had the concierge had followed through.”

“Late review, but was in Chicago for a move and spoke to Ryan Brock. He was EXTREMELY helpful, even though I was not able to stay at this location. He called around looking to see if any hotels would be able to accommodate a 26' truck. This is remarkably great customer service to help someone in need, even if they are not staying with you. Mr. Brock, thanks again for your hospitality and I hope you continue to grow and help those in need.”