This is a beautiful place to stay and I want to make that very clear. The rooms were spotless and the service at the front desk was wonderful except for this one time regarding our little poodle. Don't know if I'll be going that way again but if we ever do we promise to try it again and hope that you do take small dogs, especially the ones like ours. Imagine our disappointment(my significant other was exhausted from the day of driving. Then .. they wouldn't let our toy Poodle stay this time! Last year was no problem. We looked so forward to staying here and had to check into another hotel and it wasn't as nice. February -2022 Just wanted to add to this post. Lots of couples and families are taking road trips instead of flying. This is because of their love for their fur babies. This is an excellent place to stay and we pre- plan our stops. Being told at check-in that you no longer accept small dogs was devastating. Last year you fell in love with our toy poodle. Just saying - Don't mind paying the extra. Your policy needs to be known - thank you.

Eu recomendo contra ficar aqui. Reservei uma suíte king para 3 hóspedes com acesso ao clube m.ESTAR CIENTE!!!!! Os sofás NÃO são divãs. O clube M está fechado nos fins de semana. Além disso, eles só lhe darão dois vouchers de café da manhã, não importa quantas pessoas estejam hospedadas.O WiFi diz que vai cobrar, o que é uma loucura para um hotel.O quarto era muito bom e razoavelmente limpo. Mas nunca mais volto.

Recomendaría no quedarse aquí. Reservé una suite king para 3 huéspedes con acceso al club m.TENGA EN CUENTA!!!!! Los sofás NO son camas plegables. El club M está cerrado los fines de semana. Además, solo le darán dos vales de desayuno sin importar cuántas personas se alojen.El WiFi dice que te cobrará, lo cual es una locura para un hotel.La habitación era muy bonita y razonablemente limpia. Pero nunca volveré.

I’d recommend against staying here. I reserved a king suite for 3 guest to stay with m club access. BE AWARE!!!!! The sofas are NOT pull out beds. The M club is closed on the weekends. Also they will only give you two breakfast vouchers no matter how many people are staying. The WiFi says it’s going to charge you which is crazy for a hotel. The room was very nice and reasonably clean. But I’m never coming back.

Este hotel falhou em EVEY oportunidade de dar um bom serviço ao cliente. Liguei para o hotel na quarta-feira para cancelar nossa estadia de sexta à noite, mas ainda queria manter nossa reserva de sábado. Esta foi a taxa de grupo para uma equipe esportiva e o gerente assistente afirmou que não poderia cancelar minha estadia de sexta-feira, afirmando que, de acordo com o contrato da equipe, afirma que as alterações devem ser feitas pelo menos 3 dias antes da primeira noite, 3 dias! Pedi a ele que me enviasse uma cópia do contrato e nesse contrato NÃO havia nenhuma redação informando que 3 ou mesmo 1 dia eram necessários para fazer uma alteração. Fui encaminhado ao gerente de vendas para discutir essa situação e, depois de muita discussão, ela afirmou que poderia alterá-lo, mas eu teria que pagar US $ 229 + impostos pela estadia de sábado à noite, quando a tarifa on-line para este hotel estava listada em US $ 169, claramente me enganando . Ela declarou US$ 229 é a taxa atual na área, pois há muitas atividades acontecendo na área de DesMoines, lembre-se de que este não é um hotel sofisticado. Falei novamente com o gerente assistente e ele finalmente me deu a taxa on-line para uma estadia de 1 noite. ENTÃO, entramos no hotel no sábado e eles declararam que estavam tendo problemas de encanamento e não podiam nos dar nossa reserva original de 2 camas e nos colocar em uma cama de 1 com um sofá-cama. Isso é uma coincidência? Quem sabe, mas estou MUITO decepcionado com a gestão, o gerente de vendas e este hotel. Cuidado

Este hotel fracasó en CADA oportunidad de brindar un buen servicio al cliente. Llamé al hotel el miércoles para cancelar nuestra estadía del viernes por la noche, pero aún quería mantener nuestra reserva del sábado. Esta era la tarifa de grupo para un equipo deportivo y el asistente del gerente dijo que no podía cancelar mi estadía del viernes y que, de acuerdo con el contrato del equipo, establece que los cambios deben realizarse al menos 3 días antes de la primera noche, ¡3 días! Le pedí que me enviara una copia del acuerdo y en ese acuerdo NO había una redacción que indicara que se requerían 3 o incluso 1 día para hacer un cambio. Me enviaron al gerente de ventas para discutir esta situación y, después de mucha discusión, dijo que podía cambiarlo, pero que tendría que pagar $ 229 + impuestos por la estadía del sábado por la noche cuando la tarifa en línea para este hotel figuraba en $ 169, claramente me estafando . Dijo que $229 es la tarifa vigente en el área, ya que hay muchas actividades en el área de DesMoines, tenga en cuenta que este no es un hotel de alta gama. Hablé nuevamente con el asistente del gerente y finalmente me dio la tarifa en línea para una estadía de 1 noche. LUEGO nos registramos en el hotel el sábado y dijeron que estaban teniendo problemas de plomería y no podían darnos nuestra reserva original de 2 camas y ponernos en una cama con un sofá cama. ¿Es esto una coincidencia? Quién sabe, pero estoy MUY decepcionado con la gerencia, el gerente de ventas y este hotel. Tener cuidado

This hotel failed at EVEY opportunity to give good customer service. I called the hotel on Wednesday to cancel our Friday night stay but still wanted keep our Saturday reservation. This was group rate for a sports team and the assistant manager stated he couldn't cancel my Friday stay stating that according to the team contract it states changes must be made at least 3 days before the first night, 3 days! I asked him to send me a copy of the agreement and in that agreement there was NO wording stating 3 or even 1 day was required to make a change. I was forwarded to the sales manager to discuss this situation and after much discussion she stated she could change it but I would have to pay $229 + tax for the Saturday night stay when the online rate for this hotel was listed at $169, clearly gouging me. She stated $229 is the going rate in the area as there are many activities going on in the DesMoines area, keep in mind that this is not a high end hotel. Spoke again with the assistant manager and he finally gave me the online rate for a 1 night stay. THEN we checked into the hotel on Saturday and they stated they were having plumbing issues and couldn't give us our original 2 bed reservation and put us in a 1 bed with a pull out. Is this a coincidence? Who knows but am VERY disappointed in the management, the sales manager and this hotel. Beware

Os funcionários da recepção foram super simpáticos. O lugar é muito limpo! O restaurante do hotel era muito conveniente e sua equipe também foi ótima!

Los empleados de recepción fueron muy amables. ¡El lugar está muy limpio! El restaurante del hotel era muy práctico y su personal también era genial.

Front desk employees were super friendly. Place is very clean! The restaurant in the hotel was very convenient and their staff was great too!

Atendimento ao cliente desanimador. Mal posso esperar para sair pela manhã.A recepção decidiu me assediar sobre a assinatura de um contrato de animal de estimação enquanto minhas mãos estavam obviamente ocupadas. Joguei uma folha de papel na minha frente sem explicar nada, onde assinar ou para quê. Eles aparentemente ignoraram a nota que mencionei sobre ter um animal de estimação na reserva, e Deus os livre de não receberem sua taxa absurda de animal de estimação.

Reservei uma noite para minha filha, que estava viajando pelo país por vários dias. Eu queria garantir que ela tivesse um quarto confortável e silencioso, onde pudesse ter uma boa noite de sono. Falei com Miranda, que não poderia ter sido mais doce. Ela me garantiu que minha filha seria bem cuidada e faria um esforço extra para garantir que ela tivesse tudo de que precisava. Minha filha teve uma noite maravilhosa; ela não só estava muito confortável, como disse que o quarto era ótimo. Além disso, ela pôde tomar um ótimo café da manhã (e ser vegana nem sempre é fácil quando se viaja). Obrigado por ir além, Miranda!

Reservé una noche para mi hija que había estado viajando a campo traviesa durante varios días. Quería asegurarme de que tuviera una habitación cómoda y tranquila donde pudiera dormir bien. Hablé con Miranda, que no podría haber sido más dulce. Me aseguró que mi hija estaría bien cuidada y que haría un esfuerzo adicional para asegurarse de que tuviera todo lo que necesitaba. Mi hija pasó una noche maravillosa; no solo estaba muy cómoda, dijo que la habitación era estupenda. Además, pudo tomar un gran desayuno (y ser vegana no siempre es fácil cuando se viaja). ¡Gracias por ir más allá, Miranda!

Dismal customer service. Can't wait to leave in the morning.Front desk decided to harass me about signing a pet agreement while my hands were obviously full. Threw a sheet of paper infront of me without explaining any of it, where to sign or what for. They apparently ignored the note I mentioned about having a pet on the reservation, and God forbid they don't get their absurd pet fee.

Booked a night for my daughter who had been traveling cross country for several days. I wanted to ensure she had a comfortablequiet roomI where she could get a good nights sleep.I spoke to Miranda, who couldn’t have been sweeter. She assured me my daughter would be well taken care of, and would make an extra effort to ensure she had everything she needed. My daughter had a wonderful night stay; not only was she very comfortable, said the room was great. In addition,she was able to have a great breakfast (and being vegan that isn’t always easy when traveling.) Thanks for going above and beyond, Miranda!

Na verdade, só posso falar sobre a comida de lá. Meus pais tinham um quarto e disseram que era bom. A comida ... era muito boa, especialmente os pães crocantes. Eles definitivamente carregam aqueles pratos, no bom sentido. Recomendaria se você estiver hospedado lá.

I can really only speak about the food there. My parents had a room and said it was nice. The food... was very good, especially the Flatbreads. They definitely load up those dishes, in a good way. Would recommend if you're staying there.

Small conference room. Hors d'oeuvres were served by waiters / waitresses that didn't serve to everyone. Only one person serving at each of the bars. We had our salads and one line of tables wasn't served bread. This hotel wasn't ready for our company to have a 6 hour meeting.

Un lugar muy tranquilo y discreto buena atensión por parte de los empleados habitaciones amplias y cómodas

Todo fui muy bien

El barcito esta muy lindo para hora feliz

Checking in I was surprised , to find the staff very helpful and informative. The pleasant arrival lobby and entrance is quiclky accessible front he front door. Very comforting, when its snowing...

Marriott that has gone through recent refresh. The lobby & restaurant are very nice and new. The service in this hotel was one of the best I have ever received. Problem with booking was handled...

We stayed here for a family Christmas event. Our group was across the parking lot at the Springhill Suites, but we found a better deal here. We were upgraded to a suite that felt wonderfully...

I stayed at this hotel for the first time for a two day conference. I was very impressed with the hotel. It is beautiful in the lobby, tasteful conference room and gorgeous room. I do paper work so...

Stayed here for a conference I was attending. The rooms were nice, the main complaint was that only one serving of regular coffee was provided in the room, beyond that you need to go downstairs and...

Stayed at this property last night. It's has an upscale look; lobby and rooms are nicely decorated. But it really had nothing to recommend it over the nearby Springhill Suites or other lower priced...